By Daniel Margolis — July 2008

The domain name YouTube first was activated in February 2005. By February 2008, the site was grabbing one-third of the estimated 10 billion views of online videos that month, up from 15 percent in 2007, according to Internet marketing research company comScore.
Ten billion views a month is a number that speaks for itself: Online video is an explosive new medium, and YouTube has proven to be dominant in this arena. And while for some the site provides mere entertainment, for others, YouTube is proving to be a valuable research tool, as well as a medium for expression or documentation of aberrant behavior.
The challenge in analyzing YouTube as a medium is that its meteoric rise makes it difficult to get a handle on its place in society. “Even though it’s an unavoidable force, the truth is we don’t yet know what kind of unavoidable force it is,” said Andrew Perrin, associate professor of sociology at the University of North Carolina at Chapel Hill.
“I like to think about new media that arrive on the scene in a number of dimensions, and one of them is the interactivity of it -- — the extent to which a viewer or consumer is able to direct the content,” he said. “As a medium, YouTube has a certain pack mentality to it because there are only so many decision rules you can use to find stuff to watch on YouTube, and so whatever someone else has watched turns out to be what you’re likely to watch.”
In many cases, people use YouTube casually: Someone e-mails or somehow exposes them to a link to a video clip and so they watch it. And in many cases this will be content that originated elsewhere. “It’s a pretty derivative medium. What people mostly are watching is video that we know of through some other source, and they use YouTube for its capacity to serve that video, more than to be a medium of its own,” Perrin said.
For this reason, Steve Jones, professor in the Department of Communication and associate dean of Liberal Arts and Sciences at the University of Illinois at Chicago, feels it’s too soon to know what place YouTube holds in our society. “It’s certainly not replacing TV. At this point, it’s sitting alongside other video media,” Jones said.
“It’s probably safe to say that, over time, as this generation of high school and college students gets older, they will be quite open to getting what we would consider television content via YouTube, and they would probably be comfortable getting other kinds of content via YouTube. So in that respect, I think YouTube has begun the process of moving video to IP-based distribution, independent of traditional or cable networks.”
Going beyond this migration, however, what YouTube does that video media before it have not done is provide ordinary users a way to expose their content to millions of eyeballs immediately. In the past, people without access to a television network may have been able to record video content and distribute it via tape or DVD, or with some effort get themselves cable access. But these methods lack the widespread, immediate accessibility of YouTube and other online video sites.
Violence on YouTube
Almost since its inception, people have used YouTube to post videos of violent acts. By fall 2006, this had become so widespread that politicians in the U.K. sought to legislate against violence on YouTube, with the House of Commons citing a video on YouTube of a man being kicked in the face until he lost consciousness. U.K. ministers claimed such videos “fuel random acts of violence.”
In the three years it’s existed, news stories of people committing acts of violence and posting them to YouTube have become recurrent, but one recent case sheds particular light on the issue. In April, six teenage girls in Florida were accused of beating a 16-year-old girl and recording the attack with the intention of posting it on YouTube.
They were apprehended before they were able to post the video, but a portion of the recording eventually was released to the media by police, and it ended up on YouTube anyway. (Evidence of the pervasive nature of YouTube: The site now contains the original clip alongside video of the perpetrators appearing in court, the victim’s parents speaking to the news media, various television clips covering the case, dozens of videos uploaded by users commenting on the story and even an amateurishly animated re-enactment of the attack).
This story prompted a range of responses in various news media, with some commentators attempting to pin at least some of the blame for the incident on YouTube itself, and others quick to insist that was preposterous. One could argue YouTube merely reflected violence here, but the camera’s presence during the assault and the intended destination of the footage being YouTube begs the question of whether the site served as a catalyst to violence in this instance.
“I would be cautious about attributing causality to YouTube,” Perrin said. “There are a heck of a lot more people on YouTube than are going out and committing acts of violence in order to get onto YouTube, and so to understand that as a directly causal factor is a little bit of a stretch.”
Jane Brown, professor in the School of Journalism and Mass Communication at the University of North Carolina at Chapel Hill, agreed. “I wouldn’t say it’s a catalyst [to violence],” she said. “It gave the girls a way to promote themselves that they wouldn’t have had otherwise. A lot of media glorifies violence, and there’s so much interest in celebrities these days that it seems a logical extension that adolescents would think, ‘Hmm, if I’m in a video and I get lots of exposure, I too may get some kind of notoriety.’”
Divorce on YouTube
Another recent, high-profile news story with YouTube at its center is that of Tricia Walsh-Smith, a former actress and playwright in New York City in the midst of a divorce battle with her husband, Philip Smith, president of The Shubert Organization, the largest theater owner on Broadway. In an attempt to gain the upper hand, Walsh-Smith took to YouTube to expose details of her marriage and its subsequent, apparently acrimonious split.
The clip begins with Walsh-Smith in her kitchen discussing particulars of her prenuptial agreement and why she may or may not be getting evicted from her Park Avenue apartment, calling herself an idiot and giving herself a tarot-card reading before declaring, “I’m fighting back, and I’m going to do this video and I’ll put it up on YouTube.” She then makes embarrassing claims regarding the couple’s sex life and later goes through their wedding album on camera, describing family members as “bad” or “evil.”
In this instance, YouTube presented a scorned woman with a unique opportunity in the history of social media: an accessible way to instantly smear another party.
“What’s interesting to me is that she would have done this via YouTube rather than her own Web site,” Jones said. “YouTube has made it so easy to post these kinds of things that why would you go to the lengths of putting [up] your own Web site when you can easily upload it to YouTube?”
Perrin said he couldn’t think of any other medium throughout history that would have been so immediate in its effect. “The self-production aspect of YouTube, combined with its broadcast reach, that is a unique form,” he said. “I’m sure there are lots of estranged spouses throughout history who would like the opportunity to have done that. YouTube provides us a space in which people can post stuff without the gatekeepers that have been associated with previous high-bandwidth media.”

In debating the level of causality one can attribute to YouTube, Perrin draws a comparison with what was once a newly emergent communication tool: the telephone. “If you go back and look at some of the really fine social history of what people were worried about in terms of the advent of the telephone, we hear a lot of the same stuff,” he said. The fear was that people would be “driven to do crazy and racy things because they’re allowed and able now to tell people about it quickly through the telephone.”
Walsh-Smith’s clip, meanwhile, provides an interesting study on the difference between using the telephone to smear someone and using online video to do so. In the video, she actually calls her husband, reaching him very briefly before being thrown to his secretary, telling her, “I’m filming at the moment; we’re doing a little video for YouTube.” She then repeats her humiliating claims about their sex life. Walsh-Smith’s husband’s secretary is decidedly nonplussed.
Whereas in the past the prank call itself would have been humiliation enough, now the main act is the video documentation of that call and the decision to broadcast it around the world.
A decision, Brown pointed out, that may have been made hastily and then magnified by the site. “The woman who damns her husband by saying everything she wants to say in public may regret that a couple of weeks later,” she said. “It may be too immediate, not allowing for much thought.”
Politics on YouTube
George W. Bush began his second term as president of the United States the month before YouTube’s inception. So the 2008 presidential campaign has been the first to feel the impact of the site. The campaign has seen televised debates in which citizens questioned candidates via YouTube clips. But more significantly, the analytical dialogue surrounding the campaign has identified a clear shift in presidential politics in what’s being called the “YouTube era.”
What this means is that every second a candidate is in the public eye likely will be recorded, either professionally or amateurishly (perhaps with a camera phone), and sliced up for quick analysis by reporters and political bloggers. John McCain’s statement that he’d be comfortable with the United States military remaining in Iraq for 100 years was recorded by a private citizen attending a town-hall meeting in New Hampshire and was first aired publicly on YouTube. The sound bite is now part of a television ad produced by the Democratic National Committee.
YouTube also affects the political process in ways that go beyond current gaffs or flubs. It provides reporters, political bloggers and, perhaps more importantly, political operatives with unfettered access to all of a candidate’s past statements on political positions, some of which may not agree with a candidate’s current ones.
Mitt Romney was stung by this in the current presidential race when the McCain campaign dug up a YouTube video in which the former Massachusetts governor stated he supported maintaining abortion rights in his state. Romney claims he changed his position on abortion to being pro-life following a November 2004 conversation with a stem cell researcher that he found unsettling. But the clip dated to May 2005, six months after this conversation. The video created doubt regarding Romney’s stance.
So the question is, does YouTube, in its ability to document and broadcast everything a candidates says, make the political process so transparent as to shift it in new directions?
“It changes the landscape dramatically,” Perrin said. “It’s partly about transparency, but also about further increasing the sound-bite-ness of the political landscape. This strikes me as a bad thing for politics. [Candidates now] have to be very careful about not just their whole message, but about each little piece of the message, which is why so many presidential speeches and campaign speeches are so deadly boring and repetitive.”
Jones agreed. “One of the possible long-term effects is that it’s going to cause politicians to even more greatly circumscribe their speech,” he said. “I don’t think that’s a good thing. I’d prefer that our politicians felt that they could speak freely, and then we could judge what they say.”
– Daniel Margolis, dmargolis@certmag.com


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090804
Petrelli, D. (2008). On the role of user-centred evaluation in the advancement of interactive information retrieval. Information Processing & Management, 44(1), 22-38.

5.User-centred evaluation as an inspection method

  檢索提問的形成是決定整個搜尋互動過程成功的關鍵,CLIR(cross-language information retrieval,跨語檢索)的設計相當重要,因為翻譯是檢索提問很重要的一環,尤其是多義詞會影響到檢索結果。但是檢索提問也跟使用者介面的設計有很大的關係,使用適合的指標(indicators)會影響到後面的評價,一般都是以查準為要求;
而用來評估的指標有幾個:
1.允許的查詢字詞數量
2.可用多少不同的字
3.查詢語句之平均長度


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ZMET文章四篇

周末在國圖找了四本關於ZMET的論文閱讀
都是世新大學傳管系~兩本是方之光教授指導,兩本是許人杰教授指導

雖然全部都是跟ZMET有關
但是在主題選擇的不同可能還是影響很大

在操作上每個人雖然方法相同但在詮釋結果的時候不太相同
ZMET這個方法主要目的是以行銷思考為主,
可運用在研究的是讓我了解使用者在搜尋的時候的心智模式
獲得的結果會是...幾個KEYWORD和概念|||
目前看到的文章因為結論都很簡短覺得有點可惜,
雖然他們的題目都有行銷策略但是結果都沒有寫到建議>_<

張文亭
ZMET 技術導入傳統藝術活動整合行銷傳播計畫之研究-以台中市傳統藝術季為例
阮欣怡
應用ZMET技術探索電視購物消費者及潛在消費者之心智模式與其行銷策略應用
李龍泰
ZMET技術應用在消費者3G概念認知分析及行銷策略之研究
→只有這篇文章有提及篩選受訪者時是使用個人涉入度PII量表來篩選受訪者
湯鼎漢
ZMET技術應用於人身保險商品消費者心智模式暨行銷策略之研究

有看論文感覺比較知道ZMET怎麼操作,
如果要做大概還是當成輔助工具比較好
大部份作ZMET的人就只有ZMET
1.PII
2.ZMET
3.問卷


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090730
Tjondronegoro, D., & Spink, A. (2007). Web search engine multimedia functionality. Information Processing & Management, 44(1), 340-357.

這篇文章主要調查了102個網站再提供多媒體檢索的功能,包括
(1) how many Web search engines offer multimedia searching,
(2) the type of multimedia search functionality and methods offered, such as ‘‘query by example’’, and
(3) the supports for personalization or customization which are accessible as advanced search
結果
(1) few major Web search engines offer multimedia searching
(2) multimedia Web search functionality is generally limited
最常被用來設計給多媒體檢索的功能是關鍵字,而大約1%的搜尋引擎則有 ‘‘query by example’’提供給使用者當作建議

→今天突然想到,youtube提供的搜尋是真的很少,
但是他提供的像是推薦的功能跟一開始user提供的搜尋語句有相關~


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090729
Enser, P. (2008). The evolution of visual information retrieval. Journal of Information Science 2008, 34(4), 531-546.

This paper seeks to provide a brief overview of those developments which have taken the theory and practice of image and video retrieval into the digital age. Drawing on a voluminous literature, the context in which visual information retrieval takes place is followed by a consideration of the conceptual and practical challenges posed by the representation and recovery of visual material on the basis of its semantic content. An historical account of research endeavours in content-based retrieval, directed towards the automation of these operations in digital image scenarios, provides the main thrust of the paper. Finally, a look forwards locates visual information retrieval research within the wider context of content-based multimedia retrieval.
  1. The context of visual information retrieval
    講到目前大家看到冰山一角,目前著重的圖像搜尋在靜態的圖片搜尋表現較佳,但是對於其他運用在醫療、建築方面更有建設性的內容還沒有出現;現在做的某些紀錄方式跟圖書館館員在做的很像~把東西一頁頁翻過去,然後適時給一些權威控制

    ※Technical Advisory Service for Images: イギリスを拠点とするTASI(The Technical Advisory Service for Imagesは画像関連の情報の保守管理、デジタル制作での学術的コミュニティへのアドバイスやサポートを行います。

  2. Image indexing
  3. Analysis of user needs
    一些搜尋工具的設計其實無法對新加入的圖片有預測功能,只能在某個特定的時空範圍中搜尋,搜尋的重點著重在一般的或情感的表達。
  4. Towards content-based image retrieval
  5. Towards semantic image retrieval
  6. Content-based video retrieval


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◎找到台灣和美國的影音平台使用資料

台灣→ 2009年5月 創市際線上影音篇
在2,513位受訪者中,有71.4%的受訪者最常使用的影音分享平台是「YouTube」,
其次為「無名小站影音」(30.5%),第三名則是「I’m Vlog」(17.2%)。
(btw,要看到整份報告要花三萬元...T_T果然還是自己做比較好...?)

美國→Source: Hitwise(2008)
Top 5 Online Video Websites ranked by Market Share of U.S. Visits

Rank Name Domain May-08 May-07 Percent Change
1 YouTube www.youtube.com 75.43% 59.95% 26%
2 MySpaceTV www.myspacetv.com 9.01% 16.06% -44%
3 Google Video video.google.com 3.73% 7.80% -52%
4 Yahoo! Video video.search.yahoo.com 1.92% 2.77% -31%
5 Veoh www.veoh.com 1.13% 0.86% 32%


◎關鍵字"video retrieval" youtube
  1. Peter Enser,The evolution of visual information retrieval, Journal of Information Science, Vol. 34, No. 4, 531-546 2008
  2. Zanetti, S.; Zelnik-Manor, L.; Perona, P., "A walk through the web’s video clips," Computer Vision and Pattern Recognition Workshops, 2008. CVPRW '08. IEEE Computer Society Conference on , vol., no., pp.1-8, 23-28 June 2008
    URL: http://ieeexplore.ieee.org/stamp/stamp.jsp?arnumber=4562955&isnumber=4562948
  3. Cunningham, S.J. & Nichols, D.M. (2008). Finding video on the web. (Working paper 03/2008). Hamilton, New Zealand: University of Waikato, Department of Computer Science.
  4. Web search engine multimedia functionality
    Information Processing & Management, Volume 44, Issue 1, January 2008, Pages 340-357
    Dian Tjondronegoro, Amanda Spink


    搜尋感想>>
    做tagging的比較多~
    我應該還可以再找找context-based video retrieval (CBVR) 方面的文章,
    不過把CBIR/CBVR都放在一起的大部分就是技術類|||
    還可以再找user research的資料


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碩一下資訊政策期末報告
題目是胡亂定的|||
因為主要是以策略九說發想自己論文的題目

壹、問題陳述---以策略九說之價值說作為發想

    在策略九說一書中,我選擇價值說來發展我的題目。圖書館並不是一個以營利為主的單位,但是在描述圖書館事業的內容時,也如同本書在提到
    企業是一個經濟組織,它存在於社會上的正當性來源,是因為其能夠有效組合資源、創造價值,以滿足社會的需求。
    圖書館過去存在的目的是採訪、整理、保存各種圖書資料,以提供讀者利用的機構,現在的圖書館服務除了提供館藏,也越來越強調各類型的服務,在重視服務品質的潮流下,透過豐富之館藏資源,以滿足讀者獲取資訊的需求,以及提供良好之服務使讀者滿意,已成為圖書館重要的議題。

    今日的圖書館變成眾多資訊管道之一,前往圖書館或使用圖書館的服務只是眾多選擇之一。在資訊爆炸的時代,圖書館專業的經營哲學面臨許多挑戰,過去我們相信專業人員都可以明白資訊的價值,而圖書館豐富的館藏內容和資訊的權威性也取信於大眾。然而現今的圖書館已經不是主要資訊的來源,從許多讀者服務的研究當中我們可以看出,讀者與圖書館經營者似乎豎著一道高牆,圖書館人員無法正確掌握讀者其需求,無法跟上資訊的快速變遷,預期讀者所需要的服務,而讀者也無法認識圖書館員的專業能力和圖書館服務的好處。歸結其主要原因在於溝通不良,接觸不足,以及未能應用行銷策略來推廣服務。

    在策略九說中提到,
    價值是顧客心理主觀的認知,而非客觀的事實,廠商在規畫商品組合時,應深切注意此點,時時思考顧客心中對商品組合的期望,切記本位主義、只以本身的觀點來判斷,否則將形成重大的挫敗。
    圖書館過去雖然有許多行銷活動,但是大部分皆與圖書館館藏的各種行銷有關,忽略了圖書館的服務精神與形象的推廣,館方和讀者未能有有效的溝通來經營讀者對圖書館的認知。

    「價值」是策略思考的核心,在圖書館的經營也一樣,策略九說書中說明價值是三方面的交集:傳遞價值的「商品組合」、認知價值大小的「顧客」、創造價值的「廠商活動」。以下分別就書中之項目與圖書館實務互相說明之。

一、商品組合:
    在商業的的買賣當中,廠商是透過所提供的產品和服務來滿足顧客的需要,而圖書館則是以所擁有的館藏和相關服務來滿足讀者;這裡出現的反省是,我們可以說商品或服務是一項價值傳遞的載具,但是似乎在圖書館服務的內涵當中,我們較少觀察到除了館藏的流通之外的價值傳遞。
    當顧客購買的是商品的時候,除了買到的主產品以外,有時還包括購買的是附屬產品、附屬的服務及品牌,圖書館除了提供館藏,也有參考服務、文獻傳遞等等服務內容來做資訊的加值,而圖書館目前正在努力的是讓這些原有的功能可以獲得更有效的曝光及使用,在過去的研究中也多提到此類行銷活動。
    而絕大多數的產品擁有的「品牌」,在圖書館行銷這一塊看起來是較為匱乏的,書中提到顧客在購買商品時也同時購買了此商品的價值,帶給購買的顧客在使用的滿足感和價值,可以提高顧客的社經地位及群體認同。資訊(或是知識)或許無法帶給讀者購買的優越感等價值,但是在知識的滿足上來說,或許可以帶給讀者更深層的滿足。

二、顧客:
    過去我們把圖書館的讀者叫作讀者,當我們現在的圖書館定位於知識服務市場中的一員,則我們在自動化時代,把讀者當作客戶;在未來,圖書館要更加注重消費者對圖書館的需求價值。
    書中將價值定義為所有能為顧客減少成本或增加效用的事物,並以效用的增加視為是價值的核心,以下分就書中提到的效用形式來比對圖書館內容的效用:
1. 實體效用:物品的實體效用是可以滿足消費者基本需求層次的屬性,但是館藏的內容,無論是書籍、雜誌、資料庫的內容、甚至是地圖、影音資料,可能都不能解決立即的生理需求或生活問題。
2. 心理效用:商品的擁有提升到心理層次時,以具有「社會地位表徵」及「炫耀屬性」的商品可以帶給消費者在心理層次較大的效用。但若我們解釋為擁有知識而心靈感到富足的話,在此層次的效用就可以無限擴張,這也是我對圖書館的功能最好奇的部分,或是說對知識本身的認知覺得最有興趣的部分。
3. 時間效用:物品要在消費者最需要的時機出現才能帶給消費者最高效用,而圖書館提供了許多服務希望可以縮短取得館藏的時間,但是這也是圖書館所面臨的最大問題,在資訊取用幾乎零時差的網路世界,圖書館要如何才能贏過這部分?
4. 地點效用:消費者在不同地點取得的物品會帶給消費者不同的效用,能夠越「適當」的出現在消費者面前,將會更有效用;圖書館雖然是屬於無法移動的一個場域,但是也可以利用新科技為讀者做更有效的媒合;相對的利用圖書館這個場域,可以帶給讀者不同的氣氛和感受,這反而會是圖書館的一項利基。
5. 選購效用:消費者在購買物品的過程中,需要花費許多時間與精力來選擇、比較和決策。在良好的選購環境下搜尋、鑑賞、比較和選擇的過程本身,對顧客來說是一種很大的滿足。這部分對圖書館而言也是一樣,也是圖書館與一般網路搜尋更不同的地方,甚至在網路上搜尋資料,對讀者(顧客)來說所需要花費的心力、時間更多,也會產生判斷上的困擾。圖書館若能提供更優質的閱覽環境,對來圖書館的任何人都可以產生更大的滿足感,更可以創造與知識偶遇的契機,這部分也是圖書館可以發揮的空間。

三、廠商活動:
    傳統圖書館運作的內容,其實與廠商活動相當類似,只是我們無法有實際的商品出現,書中提到識別供應商和顧客之間的價值鏈,並探討彼此間的連結關係。
    在圖書館界推動行銷,觀念上的主要障礙有三:一種為單純地誤解行銷是公共關係或公共宣傳;另一種為不了解什麼是行銷及其涉及的範疇;第三種是不同意以讀者為中心來決定圖書館應提供什麼服務或行銷組合。
    圖書館不以營利為目的,企業品牌或服務品牌的經營,在圖書館應用尚須調整以便運用,因此非營利組織在公益品牌經營的運用上便可做為圖書館相當的參酌來源。非營利組織以組織的理念為「品牌驅策力」,強調品牌是非營利組織反應在捐助者心中的一切印象之總和。
    因此,圖書館也應以願景使命做為圖書館品牌經營之核心基礎,圖書館品牌是反應在顧客心中的所有認知、經驗之加總。而品牌能快速地提供非營利組織之作為、理念與所代表價值的概要訊息;同時亦可協助組織運用一致性的方式,傳遞組織所代表的意義,以達成提昇知名度、建立公信力、募款、政策遊說等組織目標。這些非營利組織公益品牌經營所伴隨的助益,也是圖書館目前面臨競爭者眾、經費來源有限與提昇民眾認知上,圖書館可透過品牌經營而獲益之處。


貳、研究目的

    本研究透過對企業界產品價值、服務業之服務品牌與非營利組織公益品牌的經營理論與應用實務之分析,形成圖書館價值之概念架構,發展圖書館行銷策略,以塑造圖書館形象,創造顧客心中之價值,並擇某一圖書館之館員及讀者分別採用隱喻抽取方法做深度訪談,輔以問卷調查結果做為對照,以期發展出具體可行的圖書館品牌經營策略與建議。

    具體而言本研究擬達成之研究目的為:
一、探討圖書館行銷策略、圖書館品牌建立,歸納出圖書館行銷的要素。
二、歸納圖書館服務的要素。
三、由企業界產品價值、服務業之服務品牌與非營利組織公益品牌建立之策略,發展圖書館行銷策略之概念架構。
四、瞭解圖書館品牌經營之現況。
五、提出圖書館行銷策略之建議


參、研究範圍與限制
一、本研究文獻之蒐集以中英文為限,以在圖書館學界應用之可行性文獻為主,配合參考其他學域之相關文獻。
二、無法以所有類型圖書館為研究案例,故圖書館類型尚須做選擇,並視為單獨之個案。
三、深度訪談之研究對象選擇,館員之工作資歷與讀者的代表性皆須再斟酌。
四、問卷調查之研究對象,在館員問卷調查部份,因想要了解的圖書館品牌建立是全體人員一致的服務認知,故以所有涉及圖書館業務之服務人員為研究對象;顧客問卷施測部份則因人力、時間所限,僅限於研究期間內到館利用之顧客。


肆、研究方法
    在這裡我採用之方法稱為隱喻誘發技術,「隱喻誘發技術」又稱為ZMET (Zaltman Metaphor Elicitation Technique),是哈佛大學教授 Zaltman 提出的質化研究方法,它是一種結合非文字語言(圖片)與文字語言(深入訪談)之研究方法設計概念。
    ZMET方法認為在利用圖片和深度訪談等技術,可以挖掘出許多隱藏在受訪者內心的想法跟感受。其特色是從受訪者提供的圖像以及其描述的話語抽取潛藏在其中的意義。可知ZMET以視覺隱喻與圖片為基礎,並透過多重感官來獲得人們各面向的思維, 並將表面知識與深層意義做相關連結。
    本方法能夠呈現受訪者隱藏內心的想法與感覺,透過誘發的方式,抽取對主題豐富相關經驗的「構念」。跟質性研究中的紮根理論(Ground Theory)的分析方法相似,可以利用歸納的方式,將現象加以分析和整理,從結果中發展或是建立出理論。與紮根理論相似之處,在於將訪談所得的原始資料概念化、範疇化,再對原始資料的交叉檢驗以及驗證,使理論可以確實的建立。可以從較鬆散的概念出獲得一個較有意義的解釋。
    目前尚未決定訪問之對象,以及圖書館的對象為何,雖然思考的時候都以「圖書館」作為出發點,但是考量到各類型圖書館皆有各種不同的服務對象與發展方向,還需再斟酌。


伍、文獻探討
    行銷概念應用到圖書館及其資訊服務的起步相當晚,文獻提到70年代晚期,把行銷概念應用到圖書館經營的想法才開始萌芽。直到80年代,圖書資訊學的學者才逐漸了解到行銷我們的專業之重要性,開始投入對圖書館行銷的研究。在這個時期中,圖書資訊學者由於缺乏管理學的知識及行銷理論的基礎,他們不是和行銷學者合作研究,就是參考Kotler等人出版之非營利組織行銷的相關著作。但由於圖書資訊學者對圖書館及資訊中心的環境及運作很熟悉,因此對如何將行銷概念應用到圖書館的見解,較之前行銷學者提出的更加切實可行。80年代陸續出版了許多相關的論文及專書。90年代之後,相關研究的文獻大幅成長,圖書館行銷的觀念更加普遍。

    在過去的文獻中,與圖書館行銷相關之研究方法可分為三大類:

一、文獻分析法:以文獻探討歸納出圖書館行銷之方向,但可惜研究中多半呈現出圖書館皆未能將行銷理論運用在實際館務操作。
近年的文章有:

李惠卿(民87)。從行銷理念探討輔仁大學人文科學圖書館參考資訊服務。輔仁大學圖書資訊學系碩士論文,未出版
劉莉萱(民96)。台灣鄉鎮市區圖書館行銷現況與館員行銷態度調查。輔仁大學圖書資訊學系碩士論文,未出版

二、質性訪談法:以人物為主訪問館員或讀者,優點是可以對館員或讀者的行為做出較深度的解釋,但無法囊括整個面向,一次只能針對單一角色做訪談。
近年的文章有:
莊馥瑄(民91)。圖書館品牌經營策略之研究-以臺北市立圖書館為例。國立臺灣大學圖書資訊學研究所碩士論文,未出版
劉怡君(民95)。大學圖書館館員對圖書館行銷策略態度之研究。輔仁大學圖書資訊學系碩士論文,未出版

三、量化問卷分析:問卷調查法多半用來作為讀者研究
近年的文章有:
郭美蘭(民91)。讀者對國立臺灣師範大學圖書館行銷滿意度之調查研究。國立臺灣師範大學社會教育學系在職進修碩士班碩士論文,未出版
張琳雅(民93)。讀者對臺南市立圖書館行銷之滿意度研究---以兒童服務為例。國立政治大學圖書資訊研究所碩士論文,未出版
黃慧娟(民93)。網路行銷應用在大學圖書館電子資訊服務之研究。國立政治大學圖書資訊研究所碩士論文,未出版

劉玉芝(民97)。以讀者需求探討交通大學圖書館之推廣策略。國立交通大學管理學院碩士在職專班科技管理組碩士論文,未出版

    回顧國內外圖書館文獻中,對行銷、服務品質等研究相當豐富,品牌是行銷策略的整合,討論圖書館品牌經營之文獻卻有限。承前所述,英美圖書館界開始重視圖書館品牌的建立,展開熱烈的研討,然尚缺乏圖書館品牌經營之實務應用。雖然品牌理論源自企業界,以追求利潤及市場差異化優勢為目標,但其整合且一致的傳遞企業訊息予顧客的方法,確是圖書館行銷策略中缺乏的一環。

    圖書館是服務的組織,因受服務特性影響,與服務業所提供的服務本質相同,是故服務品牌的建立架構亦可參酌。另外,圖書館經營不以營利為目的,因此非營利組織品牌建構的過程,亦可作為圖書館品牌建立的參考。

    以各大圖書館學會之官方宣言來看圖書館的價值,可以從美國加州大學Michael Gorman 來臺講演,在林珊如教授翻譯的文章上面有寫到美國圖書館協會ALA認定圖書館的價值有「管理、服務、思想自由、取用平等、隱私、素養與學習、理性主義、民主、普遍利益」。而有些傳統圖書館價值也相當的特別,譬如說:圖書館要發現find,而非蒐尋search,除此之外,還要發現主題知識,這些圖書館的根本性價值不但有哲理、也可以帶給我們新的思維。

    芝加哥學派也有定義圖書館的價值:知識、服務、品質整合、尊崇、尊敬、還有溝通。印地安那州大學提出來的和芝加哥大學也差不多,但強調智慧的自由和學術的自由、資訊通信技術(ICT)核心服務、檢索成功、創新、卓越。俄亥俄州大學特別講究公開的溝通〈open communication),要公開的與讀者、甚至是與自己館內都有透明的資訊流通,同樣的,俄亥俄州大學的價值說也非常注重知識的尊崇。


    IFLA在2005 年11 月時提出圖書館是取得知識的入口、圖書館是ICT 資訊及資訊技術應用的學習中心、圖書館具有繼續教育╱終身教育的功能、圖書館具有提供各種資訊需求的功能、圖書館具有文化資產保護的功能。

    圖書館在現代資訊社會的價值,可以引用IFLA的兩句話,第一個圖書館是資訊社會的心臟,圖書館這顆心臟跳動,整個資訊社會就可以更加活絡;第二個是圖書館是一個實際行動的單位,圖書館的活動就是反應資訊社會的實際行動。


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